Recently announced as of March 2023, WhatsApp has been added in Braze's suite of omnichannel customer engagement tools.
Launched in 2020, and led this product through the craziness of COVID (including all of our customers completely shutting down), ALICE Housekeeping was the last piece of the operations puzzle.
Lingo Live's first propriety classroom, was launched and iterated with my support and guidance. Within the first month of release, we had 31% of users voluntarily switch from other video platforms.
ALICE Housekeeping won two International Design Awards - Optimizing and People’s Choice.
ALICE Housekeeping won #1 Housekeeping software in 2022, and #2 in 2021, giving us a meteoric rise to the top!
An article about how to adjust housekeeping operations to plan for the post-COVID world, I co-wrote with Jeff Parker
A case study from when Anthony Ferrera and I re-vamped the agile process and tooling for Lingo Live.
Pandemic Window Shopping? A casual twitter thread gone reporting?